I was in all evening and no one came to my door. To whom is May concern. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. And now Yodel's delivery tracker is saying that I am unauthorised to make changes, despite the fact that I only want to see if they've tried to deliver it or not. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. See Deal. on 12-05-2023 19:08. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. Moved house, and my new self install broadband equipment supposed to be delivered today. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. They’d gone to anothe. I've taken a look at our systems and I can see that your new equipment was activated. Options. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Sports Direct. We would like to show you a description here but the site won’t allow us. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesBeing harassed by Virgin a month after returning hub! I closed my Virgin Broadband account. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). Really disappointed, when I goo. . Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. On our wavelength. But this was before we were due to move in - so when Yodel gave m. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. We would like to show you a description here but the site won’t allow us. Virgin Media deliver their routers via Yodel. Virgin Media;. Stream from Virgin Media. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. 15 Comments. Account - Cable. Account - Cable. Processed at National Hub. Options. Free tracking available as standard. Yodel is just the latest victim of a cyber "incident" and undoubtedly will not be the last. Thousands of Yodel stores nationwide. Processed at National Hub. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. BlueLou. This is a common and effective way to try and control web traffic and customer volume. Virgin Media. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. We’re the trusted partner of over 350 of your favourite brands to make shopping online as easy as it is in the high street. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and the charge, cancelled. Now I have. We would like to show you a description here but the site won’t allow us. I've logged into the app and checked through all emails, but recieved no update from VM or Yodel. This number, primarily associated with fraudulent activities, where callers impersonate Virgin Media, is a mobile number operated by Hutchison 3G UK Ltd. Being returned to Virgin Media. Well-informed. We would like to show you a description here but the site won’t allow us. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. Yodel – The Non-Delivery Company. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in. Thanks. 08/11/23 21:45. They appeared on the BBC Watchdog programme numorous time yet major companies like Virgin Media, Amazon, Boots, Sports Direct, O2 and Little Woods Insist on using them. - Track the progress of your sent parcels. Sign in . on 04-12-2022 20:11. Horrible, they treat customers like you own them something. We would like to show you a description here but the site won’t allow us. Watch 16-year-old yodeler join Reba McEntire's team after impressive 4-chair turn audition on. Virgin Media Price Guides. KF”In this conversation. Yodel tell me that it was last tracked loaded onto a van at the depot ready to be delivered to you. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Verified account Protected Tweets @; Suggested usersor Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. I've received no communication from virgin addressing this, in fact both of the. Options. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. Processed at National Hub. Zavvi. Account - Cable. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. . Apparently the tag could be damaged or missing and they can't find the parcel. on 02-12-2021 17:04. Thanks in advance. Excludes all third party directory enquiry services. And now Yodel's delivery tracker is saying that I am unauthorised to make. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. O2 offered a stunning deal,have yet to take them up on it as i want to be sure this virgin contract is wrapped up. Despatched from BOREHAMWOOD DEPOT. . Options. Parcels returned to the retailer within 72 hours. SpeedDelivery of your equipment to store via Yodel is free. Further exclusions & legal stuff apply. You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. How to track a home delivery. In response to maubarreira88. Hi! I am a Virgin customer for more than 2 years now, we have Virgin media broadband, tv, landline and a sim (O2) with the Volt pakage at - 5314847. 3 weeks ago. Entertain me; Broadband Deals. My Virgin Media App. 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary Manage your broadband, TV, home phone and mobile accounts in one place. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. If your returns label just shows the Collect+ logo, please select Yodel. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. So far, the order has been stolen by Yodel’s driver. Simply select the track your parcel. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. I'm a Very Insightful Person, I'm here to share knowledge. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. It's just that I'm stuck home now, waiting for the delivery without a. Options. If you can get Quickstart, you can choose one of two delivery options. A spokesperson for Virgin Media says, Yodel has investigated the case thoroughly and they’ve taken steps to ensure it doesn’t happen again. Thanks for your post and questions around 21CV. I don’t have and have never had an account with virgin. Main menu; Bundles. Same here no parcel and no text message. Just received my second hub 4 this morning installed taken the old one back to post to yodel been of for a few hours then starts doing the - 5251572. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsJust come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Browse Virgin Media Virgin Media Community. If you don’t have that in property the tech will install that and all the equipment. Hi, I ordered a iphone 11 contract, phone arrived and went about contacting O2 for code. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. 09/11/23 11:22. Can I ask on this topic, was the handset sent for delivery at any - 5160409Published: 22 Jun 2022 16:15. Whether you happened to be passing a drop store location on the school run or daily commute or just happen to be passing by, once a participating store is open, a drop shop is. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. When nothing arrived I phoned and di. For queries on delivery charges from online retailers please contact the retailer directly. Text yesterday saying Yodel will be in touch with a 2 hour delivery slot and heard nothing, no tracking number received either. I contacted Yodel and they said we ju. Firstly, head to our tracking page and check the date your parcel is due to be delivered. 1 ACCEPTED SOLUTION. I order the quickstart package and was informed it would be delivered by "yodel" on Tuesday, it failed to arrive. I have ordered and received parcels through these couriers in between this debacle since cancelling my broadband contract with yourselves. 44pm and the. Manage Your Account. Yodel, a VM's designated courier, thinks the parcel has arrived but fails to update the parcel tracking. Click on the brands below or scroll down to the handy brand finder. Entertain me; Broadband Deals. Thanks for your post and questions around 21CV. Options. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. This communication will. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). Then enter your email address, and click on email me my new label and follow the instructions. Switched On Families. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoClick & Collect with Yodel is easy. 5 years ago: its virgin media. I'm sorry to hear you haven't received a confirmation text for your timeslot. 3:41 PM · Jul 24, 2023. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. . Any ideas? ThanksYodel returned to sender. Expecting delivery of router today but Virgin Media have not given me a tracking number. Switched On Families. on 08-11-2022 12:42. As the kit we provide is part of your Virgin Media services and remains our property, we may ask you to return it if you disconnect or change your services. I'm moving to a new house where the old owners had VM. Hopefully they can reconnect the older hub for now. GXO Logistics, Inc. We would like to show you a description here but the site won’t allow us. - Find your. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. VM confirmed they have not received it but the agent could not coordinate with YODEL directly and could not liaise with their voice team to communicate with YODEL. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. We can understand the inconvenience caused to your day and want to best help. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. SpeedQuickStart, set up and connections. On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3. . on 28-03-2023 08:11. Yodel is highly rated from customer reviews on Trustpilot. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). So you won’t need to hop around. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. Fun story, I was in a block of flats with virgin media. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. and delivery tracking information. Max20000. As you can see from the above, they don’t have any record of any parcels due for my address. Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. This will be a few weeks in advance so you'll have. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. PER MONTH. 13-01-2023 14:29 - edited 13-01-2023 14:30. . Where is your parcel coming from: Where is your parcel going to: Weight. Yodel can bring your QuickStart kit to your door or can be delivered to a Yodel Store – whichever’s most convenient. We would like to show you a description here but the site won’t allow us. on 16-09-2022 08:23. backtothefuture. We wouldn't be able to advise directly on the information provided by Yodel, as this. In this conversation. I contacted their support team via live chat to be informed it would be delivered Wednesday. There are now several posts on here about this scam which has happened to me in the last week. Seems a shame to throw in the bin plus don't want a bill from Virgin. This unfortunately did not happen again. Just joined. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. on 28-03-2023 08:11. My Virgin Media App. If you have a tech booked they would have the equipment. is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. Sign in . 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. but I can't. You're claiming one of them items wasn't sent back. Unfortunately we don't use the Openreach master sockets as they are BT only. We would like to show you a description here but the site won’t allow us. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. Thanks in advance. I’m not getting anywhere with the WhatsApp service. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or. In response to Zach_R. In this conversation. How to track a home delivery. As in the title. Access your bills, diagnose faults and manage your package. Sorry to hear you have been having issues with your Yodel delivery. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. - Create returns labels for 300+ retailers. We would like to show you a description here but the site won’t allow us. Today is the second day in another round of 3. For those who don’t maybe the following video sums up their serviceSimilar to other people. Your Virgin Media return Returned. The earliest date for someone to pick up the hub was around 20th January. 07-06-2021 13:00. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. " I haven't had anything from Yodel, no order confirmation, no tracking information, not a peep. Switched On Families. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. . Verified account Protected Tweets @; Suggested usersWhy Virgin Media still use Yodel as a delivery partner I don't know. You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. I had my new gig broadband setup a couple of weeks back with a new Hub 5. Having issues? We help you find out what is wrong. Forum; Apps. consumer polling and social media complaints. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. Hopefully they can reconnect the older hub for now. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. We would like to show you a description here but the site won’t allow us. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. I'm in a really frustrating situation. Two different men tried to retrieve the parcel from me but I. Or stream, control and manage. Virgin Media is part of the Liberty Global organisation, which also includes other media and. Browse Virgin Media Virgin Media Community. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Yodel returned to sender. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. NathanielKelly. They never were. - Track the progress of your sent parcels. Use our app to: - Send a parcel from any of our thousands of local stores. Browse Virgin Media Virgin Media Community. Forum Team In response to. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. Yodel strikes again. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. We would like to show you a description here but the site won’t allow us. So I went outside my house no package,. No delivery and now no delivery date available on their site! - 5176387 The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. Unfortunately we don't use the Openreach master sockets as they are BT only. Yodel were delivering the parcel but the driver ‘couldn’t find my address’ - I love on a…Enjoy M250 broadband + phone + O2 SIM for £44. countjac. Thanks for posting, and a warm welcome to our Community Forums. Yodel say I have to speak to Virgin to get the package re sent. but I can't. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. The advice was to recycle the old hub. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. on 22-04-2023 10:15. O2 shop or local council recycle yard. Watch out Samsung!We would like to show you a description here but the site won’t allow us. Arrowmunda. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . But until Thursday evening, there is no delivery, no update, nothing. 3 years ago: Text message from Virgin about a scheduled delivery. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. About GXO Logistics. £8p/m extra or included with Gig1 or Volt. I've received no communication from virgin addressing this, in fac. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). Re: Yodel. Now I have. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. Virgin Media - please listen. got a text to say they couldn’t - 5153083. 44pm and the parcel. There are two ways to return a parcel through Yodel. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin. Manage Your Account. This was a 4 week wait. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. I tried to contact Yodel customer service. Good afternoon. The number 07480 632098 has been looked up 4,600 times, leading to 24 user comments that have helped form a clearer picture. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. Browse Virgin Media Virgin Media Community. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. Yodel has apologised directly to Mr Beck and Ms. not to me. Simply select the track your parcel link in the email and enter the code to get the latest update. Sorry to hear this feedback of your recent experience returning a hub, with yodel, and ourselves. So today the yodel delivery guy delivered a parcel to my address told me he had to place in on door step to take a photo so ok with that pick it up take in side then noticed not my name or address someone else's and not even a parcel from virgin yet this parcel picture is linked to. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. Returned to private message to be advised that the order was cancelled because I didn’t confirm on one call from another country on a bank holiday! also account shows a bill for the phone you returned and cancelled, I want this bill removed from my account! The order shows as complete for the pro ma. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. The Virgin Media website will open in a new tab. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. Virgin Media Live Chat is available every day of the week, between 8am and 10pm UK time. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Please choose the Yodel Store of your choice and let us do the rest. Just have to wait and see. Unfortunately I didn't received any package tracking number nor text with delivery details. We would like to show you a description here but the site won’t allow us. Re: Virgin parcel scam. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. Account - Mobile. 5 million in 2020. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. SpeedWe would like to show you a description here but the site won’t allow us. But until Thursday evening, there is no delivery, no update, nothing. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. I have tracked the parcel but it now requires the post code of the place its being delivered to . I returned the virgin media packaging but they give me a bill in Managing Your Account - Cable Saturday; Balance on Virgin influencing my credit score since a renewal 2019. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. 08/11/23 21:45. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. It's your sole responsibility to track and update your system. My Virgin Media App. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Return parcels to Virgin Media. Really disappointed, when I goo. Thanks for your post and welcome to the community. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. Explained when ordering that was the latest date I could wait as my existing mobile was going to my daughter who was travelling abroad with her 2 young children. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. Poor service Yodel, no delivery. New customer to VM and all I’ve had is trouble so far. Virgin Media 8T6P52727515A961 Returned to Virgin Media Returned My parcel's journey + 19/09/23 06:23. My quick start package was due to arrive between 6:30pm - 8:30pm last night. Please have your parcel tracking ID ready. 09/11/23 18:12. Yodel told me I had placed the delivery on hold which is complete rubbish . QuickStart, set up and connections. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card.